Customer Corner

man and woman walking on sidewalk

At Grand-Mère we pride ourselves on customer service, so please let us know how we can improve to best serve your needs. Merci!

The Grand-Mère kitchen will be closed on the below dates:

Thanksgiving, November 26

Christmas Day, December 25

New Year’s Eve, December 31

Memorial Day, May 31

Fourth of July, July 4

Holiday Ordering

Grand-Mère will be taking holiday orders for Labor Day, beginning August 1, 2021. Please order through Our Products page, so that your pastries and gifts arrive just in time for you to celebrate with your loved ones!

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~All orders placed after 2pm, will be processed on the next business day~

Shipping Updates

Grand-Mère welcomes your retail & pastry orders and we will send them out in the order they are received. Please note, there is an extra charge of $35.00 for overnight shipping. And while we cannot guarantee the delivery by dates, due to the current COVID-19 crisis, we will work hard to get your items sent to you as soon as possible. Please contact info@grandmereny.com with any questions. Merci!

Grand-Mère Pastry Kitchen

We work in a clean, safe, sanitary kitchen & packaging area here in Nassau County, Long Island, NY; and we are taking great care to handle all our food carefully with the health of our customers, and our team in mind. Please continue to support small businesses. As we welcome you to the Grand-Mère family. Merci!

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Our Return Policy

Unfortunately we cannot accept returned pastry orders. However, if you are not satisfied with your merchandise purchase, please send an e-mail to: info@grandmereny.com and we’ll be happy to assist you.

Merci!

~Made fresh from our Kitchen, to Yours~