PRIVACY NOTICE FOR OUR CUSTOMERS AND OTHER BUSINESS-RELATED PERSONAL DATA
- 1- Who is responsible for processing your data?
- 2- Categories and Sources of Personal Data and Purposes and Lawful Basis for Processing
- 3- Sharing of Your Information
- 4- Your Rights
- WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA AND HOW TO CONTACT US?
We provide hospitality services and aim to please our customers with our approach to the quality of service. We are committed to respecting your privacy, and this privacy notice explains how we collect, use, disclose, retain and protect your personal data.
Grandmere, LLC will be the data controller responsible for any personal data we process.
Please take the time to read this privacy notice, since it contains important information about the way that we process personal data.
Questions, comments, complaints and requests regarding this privacy notice, or our privacy practices in general, are welcomed and should be addressed to info@grandmereny.com or by mail to Attn: Data Subject Requests, Grandmere, LLC, PO Box 1581, Baldwin, NY 11510. Any inquiries and requests regarding this privacy notice may be emailed to info@grandmereny.com.
- WHAT PERSONAL DATA WE COLLECT AND WHY
We may source, use and otherwise process your personal data in different ways. In all cases we are committed to protecting your personal data.
In each of the sections listed below, we describe how we obtain your personal data and how we treat it.
Section 2.1 Individual Customers
Section 2.2 Representatives of our Existing or Prospective Corporate
Customers, Business Partners, and Vendors
Section 2.3 Website Visitors
2.1 INDIVIDUAL CUSTOMERS
We collect personal data related to individual customers.
A – Sources of personal data
B – Personal data that we collect and process
C – Why do we collect your personal data and what are our lawful bases for it
D – How long do we keep your personal data
A – SOURCES OF PERSONAL DATA
We may obtain your personal data from the following sources:
- a) from you directly (over the phone, email, website or paper forms or in person)
- b) from third parties (for example, Etsy or service providers that are assisting us in providing you with service, and/or)
B – PERSONAL DATA THAT WE COLLECT AND PROCESS
We may collect the following categories of personal data relating to our existing or prospective customers:
a) name
b) email
c) title
d) personal and/or business email address
e) home address
f) home and/or business telephone number
g) date of birth
h) family members and their dates of birth. *Please note that it is your responsibility to obtain consent from adult family members for sharing their personal data with us prior to providing their personal information to us
j) details of your request, for example, catering requests; this will include the date, time, party size, menu selection, table preferences; and dietary requirements, and any food allergies.
i) credit card details
k) Gift Certificates or other discount details, if you provide them to us
l) social occasion information
m) inquiry, request or complaint
n) details of orders (amount spent, date, time, discount offers used)
o) categorization of you as a customer based on the information we have about you from various sources for example, if this is your first experience, you are a regular customer, and/or employee, friend or family of anyone in the organization
p) any feedback you submitted about your experience with us.
C – WHY DO WE COLLECT YOUR PERSONAL DATA AND WHAT ARE OUR LAWFUL BASES FOR IT
Individual Customers
We may use your personal data to:
Provide you with our products or services
Our lawful basis for doing so is:
Contract
We may use your personal data to:
Establish and manage our relationship (this covers making your experience with us personalized, adapting our services to your requirements, such as your food preferences, dealing with complaints or maintaining your account with us)
Learn about how our products and services are or may be used (for example, when we ask you to fill out surveys about the experience you had with us)
Security (ensuring confidentiality of personal information or preventing unauthorized access and modifications to our systems)
Let you know about our products, services and events that may be of interest to you by mail, telephone, text, email or other forms of electronic communication
Our lawful basis for doing so is:
Legitimate Interest of Grandmere, LLC. and the customer
Our legitimate interests in doing so are:
Promote our goods and services
Account Management
Management Reporting
Exercise or defend legal claims
Understand the market in which we operate
Managing security, risk and fraud prevention
In compliance with our legal obligations, Grandmere, LLC. will collect and process data on food allergies submitted by customers. Where this is collected it will be processed securely and only held by the organization for as long as is necessary to provide services to related customers.
If you object to us using your personal data for these purposes, including direct marketing, please let us know using the email address provided in section 1.
Where we use your email to communicate marketing information to you we will seek your prior consent where required to do so by law.
D – HOW LONG DO WE KEEP YOUR PERSONAL DATA
We will process your personal data only for as long as is necessary for the purposes for which it was collected in connection with the provision of service to you, unless we have a legal right or obligation to retain the data for a longer period, or the data is necessary for the establishment, exercise or defense of legal claims.
2.2 REPRESENTATIVES OF OUR EXISTING OR PROSPECTIVE CORPORATE CUSTOMERS, BUSINESS PARTNERS, AND VENDORS
We may collect personal data related to employees, directors, authorized signatories, or other individuals associated with Grandmere, LLC’s existing or prospective corporate customers, business partners, and vendors.
A – Sources of personal data
B – Personal data that we collect and process
C – Why do we collect your personal data and what are our lawful bases for it
D – How long do we keep your personal data
A – SOURCES OF PERSONAL DATA
We may obtain your personal data from the following sources:
- a) from you directly
- b) prospective customer, business partner, or vendor,
- c) during networking events that we have either hosted, or sponsored, or attended
- d) from publicly available sources (for example, your company website or social media sites, such as LinkedIn, Instagram, Facebook, Twitter, and Pinterest)
B – PERSONAL DATA THAT WE COLLECT AND PROCESS
We may collect the following categories of personal data relating to our existing or prospective customers, business partners, and vendors’ employees, officers, authorized signatories, and other associated individuals:
- a) name
- b) business address
- c) business email address
- d) business telephone number
- e) job title
- f) details of catering order (venue, date, party size, previous functions)
- g) any feedback you submitted about your experience.
C – WHY DO WE COLLECT YOUR PERSONAL DATA AND WHAT ARE OUR LAWFUL BASES FOR IT
Representatives of our Existing or Prospective Corporate Customers, Business Partners and Vendors
We may use your personal data to:
Provide you with our products or services or receive products or services from you
Establish, and manage and maintain our relationship
Learn about how our products and services are or may be used
Security
Let you know about our products, services and events that may be of interest to you by mail, telephone, email, text or other forms of electronic communication
Our lawful basis for doing so is:
Legitimate Interest
Our legitimate interests in doing so are:
Efficiently fulfill our contractual and legal obligations
Account Management
Understand the market in which we operate
Exercise or defend legal claims
Manage security, risk and fraud prevention
If you object to us using your personal data for these purposes, including direct marketing, please let us know using the email address provided in section 1.
Where we use your email to communicate marketing information to you, we will seek your prior consent where required to do so by law.
D – HOW LONG DO WE KEEP YOUR PERSONAL DATA
We will process your personal data only for as long as is necessary for the purposes for which it was collected in connection with your business relationship with us, unless we have a legal right or obligation to retain the data for a longer period, or the data is necessary for the establishment, exercise or defense of legal claims.
2.3 WEBSITE VISITORS
A – Sources of personal data of personal data
B – Personal data that we collect and process
C – Why do we collect your personal data and what are our lawful bases for it
D – How long do we keep your personal data
A – SOURCES OF PERSONAL DATA
We may obtain your personal data from the following sources:
a) from you directly (for example, at the time of subscribing to any services offered on our website, including but not limited to email lists, interactive services or requesting further goods or services)
b) from your device or browser
c) if you contact us, we may keep a record of that correspondence
d) from the any of the forms that you fill out on our website, including the Contact Us form
B – PERSONAL DATA THAT WE COLLECT AND PROCESS
a) name
b) title
c) date of birth, and zip code, if you are signed up to our e-newsletters
d) email address
e) operating system
f) browser type
g) information on the use of our website (for example, pages visited, geographical location, time spent on the website, online transactions)
h) cookie data
i) preferences regarding online marketing
j) IP address
C – WHY DO WE COLLECT YOUR PERSONAL DATA AND WHAT ARE OUR LAWFUL BASES FOR IT
Website Visitors
We may use your personal data to:
Provide our website services to you
Establish, manage and maintain our relationship
Learn about our websites users’ browsing patterns and the performance of our website
Security
Let you know about our products, services and events that may be of interest to you by mail, telephone, email text or other forms of electronic communication
Learn about how our products or services may be used
Our lawful basis for doing so is:
Legitimate Interest
Our legitimate interests in doing so are:
Website Management
Promote our goods and services
Understand the market in which we operate
Management Reporting
Account Management
Manage security, risk and fraud prevention
Promote our goods and services
If you object to us using your personal data for the above purposes, including direct marketing, please send us an email using the email address in section 1.
Where we use cookies or similar technologies, we will seek your prior consent where required to do so by law.
Where we use your email to communicate marketing information to you, we will seek your prior consent where required to do so by law.
D – HOW LONG DO WE KEEP YOUR PERSONAL DATA
We will keep your personal data only for as long as is necessary for the purposes for which it was collected in connection with your requests via our website or your use of our website.
Our lawful basis for doing so is:
Legitimate Interest
Our legitimate interests in doing so are:
Account management
Promote our goods and services
Manage security, risk and fraud prevention
If you object to us using your personal data for the above purposes, please let us know using the email address provided in section 1.
D – HOW LONG DO WE KEEP YOUR PERSONAL DATA
We keep your personal data for as long as necessary for you to use our internet connection. If you submitted other personal data about yourself, we will add it to your profile as a customer, employee or vendor and keep it if you are our customer, employee or vendor.
- WHO DO WE SHARE YOUR PERSONAL DATA WITH?
We do not sell your personal data to third parties.
Our Partner Organizations and Service Providers
We may disclose information about you to organizations that provide a service to us, ensuring that they are contractually obligated to keep your personal data confidential and will comply with all relevant data protection laws.
We may share your information with the following types of service providers:
a) technical support providers who assist with our website and IT infrastructure
b) third party software providers, including ‘software as a service’ solution providers, where the provider hosts the relevant personal data on our behalf
c) professional advisers such as lawyers, accountants, tax advisors, auditors and insurance brokers
d) providers that help us generate and collate reviews in relation to our goods and services
e) advertising and promotional agencies and consultants and those organizations or online platforms selected by us to create marketing campaigns on our behalf (for example, Facebook, Google, Instagram)
f) service providers that assist us in providing our services.
Federal, city and state government agencies
We may disclose your personal data as permitted by law in order to investigate, prevent or take action regarding illegal activities, fraud, violation of our intellectual property rights, situations involving potential threats to the physical safety of any person, violation of our Terms and Conditions or other agreements, or as required by law.
Company Mergers and Takeovers
We may transfer your personal data to potential purchasers and their advisors, subject to appropriate confidentiality obligations, in the event we decide to sell or lease all or parts of our business.
- YOUR RIGHTS
Grandmere, LLC. provides you with certain rights in relation to the processing of your personal data, including to:
- Request access to personal data about you (commonly known as a “data subject access request”). This enables you to receive a copy of your personal data that we have collected, and to check that we are lawfully processing it.
- Request rectification, correction, or updating to any of your personal data that we have collected. This enables you to have any inaccurate information that we have collected, corrected.
- Request personal data provided by you to be transferred in machine-readable format (“data portability”).
- Request erasure of personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove personal data where you have exercised your right to object to processing (see below).
- Request the restriction of processing your personal data. This enables you to ask us to suspend the processing of personal data about you (e.g. if you want us to establish the accuracy or the reason for processing it).
- Object to the processing of your personal data in certain circumstances. This right may apply where the processing of your personal data is based on the legitimate interests of Grandmere, LLC, as explained above.
- Withdrawal of consent. If we rely on your consent (for example, when setting cookies on your device or for direct marketing), you may withdraw your consent at any time.
These rights listed may be subject to various conditions under applicable data protection and privacy legislation.
If you would like to exercise any of your rights set out above, you can contact us by email using the email address in section 1.
